LINE Customer Management & Booking Automation
LINE is Japan's most widely used messaging app, and many of your customers are already reaching you there. We set up your LINE Official Account to work as a customer management and booking system, automating the repetitive messages you send every day: taking bookings, confirming them, sending reminders the day before, and following up after a visit.
Does This Sound Familiar?
- You handle bookings and scheduling one by one, over LINE or the phone
- Reminders get forgotten, and customers miss their appointments
- Your friend count has grown, but you can't tell who your customers are
- You send the same message to everyone, and responses are low
- You don't know where new followers come from, so it's hard to judge your marketing
What We Can Do
Customer Management
- Organize followers by visit history, interests, and other attributes
- Collect customer information through surveys and forms inside LINE
- Track how each follower found you: an in-store QR code, your website, social media, and so on
Booking Automation
- Accept bookings from the LINE menu
- Send a confirmation automatically when a booking comes in
- Send a reminder automatically the day before
Message Automation
- Deliver a planned sequence of messages after someone follows you or visits (step messages)
- Send messages only to the customers they are relevant to
- Reply to common questions automatically
- Gather booking, inquiries, and menus into a single rich menu
For Example, You Could
- Hair and beauty salons: take bookings on LINE, remind customers the day before, and invite them to book again a few weeks after their visit
- Clinics and bodywork studios: collect intake forms before the first visit and share self-care tips that match each customer's needs
- Classes and schools: guide people from a trial lesson sign-up through day-of instructions to enrollment
- Restaurants: automate booking and day-before confirmations, and send coupons based on how often customers visit
How We Work
- Discovery: we learn how bookings and communication work today, and where the effort goes
- Design: we decide what to automate and how messages will reach your customers
- Build: we set everything up in your LINE Official Account
- Test: we check the real flow end to end before going live
- Operate and improve: we adjust messages and flows based on how customers respond
Frequently Asked Questions
- Can we keep using our current LINE Official Account?
- Yes. There is no need to create a new account. We build on your existing account and keep all of your followers.
- We already use a different booking system.
- It depends on whether you want to keep that system or move bookings into LINE. We'll learn how you work today and recommend the approach that fits.
- Are LINE Official Account fees separate?
- Yes. The LINE Official Account plan itself, which is priced by the number of messages you send, is a contract with LY Corporation and is separate from our fees.
- How much does it cost?
- It varies a lot with the scope and scale of what you want to automate, so we provide an individual estimate. Start by telling us how you work today and what you'd like to make easier.
Contact Us
If you'd like to spend less time on bookings and customer messages, use the chat button in the bottom right, or email us at info@walover.com.
